Data communication
Summary:
-
I have a proficient in-depth knowledge using all of Microsoft
Professional office products.
-
I have in-depth knowledge of office/internet/data organizational
skills.
-
I have a master’s degree in (1998) Computer Information
Science.
-
I have a competent in-depth knowledge using computers having Apple,
Microsoft, UNIX operating systems.
-
I have a formidable customer/ company attitude, and communication
skills.
-
I have been recognized for my results-oriented pro-active
performance on numerous programs,
- I have a proven
history of solving complex data issues successfully completing every
project.
- I have over eleven
years of experience developing and implementing results-oriented Quality
Systems.
- I will be able to
bring these skills and experiences to your company to help you profitably
fulfill your customer's expectations
Teaching & Tutoring in the Community's
of North San Diego County 1998-2007
Cintiva
Financial Corporation
2004-2005
Call
Center Mortgage Loans
-
Cold calling customers
-
High volume response return
-
Followed up with lead to develop mortgage application
YachtIntegration:
Vista, CA. 2002-2005
Marine Yachting
Research and Development
- Developed electronic references
using U.S. Coast Guard National Vessel Documentation.
-
Researched instruments using NMEA 0183 and NMEA 2000 standards
- Designed navigational
interactive reference software
- Identified all software lifecycle policies, processes, and
procedures required for software development, assured quality, testing, and
customer acceptance activities.
Omnigon Technology: Carlsbad,
CA. 2001-2002
Quality Control Engineer
-
Effectively supported the Assured Quality Customer Acceptance Testing effort
for the Omnigon Proteome, Explorer, and Patent projects.
- Developed and implemented data test sets
related to the corporate information
special numbering scheme that define an analytical representation space
where data can be compared and analyzed.
- Designed test cases and developed test
data sets used to analyze data by exclusion.
IMAGEWARE SYSTEMS, INC: San Diego, CA.
1998 - 2001
Support Database Administrator
-
Repaired and Established Help Desk Management Information System Supporting
Tier 1,2,3
-
Resulting in Dramatic Increase in Staff Productivity Using auto fill to
populate customer work request from Customer Profile.
-
Implemented and Managed a Searchable Customer Service Knowledge Database
triggered by the Customer Problem. Automated Journal Entry with the Used
Solution. Used by Tier 1,2,3 for four different company systems and Three
different Computer languages.
-
Established Procedures Ensuring Knowledge base kept current both with respect
to events and technological developments
-
Developed Automatic E-mail / Phone System to notify Customer of Developing
Events concerning their accounts. Pre Post, Post and Interim.
-
Developed Automatic Notification System to Alert Management, by escalating
criteria importance for Tier 1,2,3. Using time of notification and time
factor criteria as basis of escalation. Insuring minimal customer down
time, and NO misplaced reported problems.
-
Developed Crystal Report to reflect and Report Weekly Issues Requested
by Management
-
Trained personal on uses of Program Promoting Competent Use of System
Tri City Hospital, Oceanside:
CA. 1985 – 1992
Nurse Orderly
-
Safely carried out medical orders and nursing care, patient
care activities with other members of nursing health care team. Retained
accountability for activities needed to achieve patient care outcome. Sought
appropriate resources when faces with new or unfamiliar situations.
-
Demonstrated knowledge of principles underlying nursing intervention through
appropriate priority setting, caring for specific patient populations.
-
Participated in feedback to other health care team members with regard
to behavior that was detrimental to achievement of patient care objective
and achievement of departmental objectives. Identified nonproductive group/patient
behavior.
-
Practiced cost effective use of supplies and suggested alternative approaches
for increasing cost effectiveness in collaboration with resources
-
Consistently demonstrated a high level of courtesy and cooperation, perceived
by team members and supervisors as a team player.
-
Adapted to changes in work volume, assignments when census increased or
decreased.
Education:
Bendata @ RockSprings, Colorado 1999
GoldMine™
System Administrator
Coleman College
La Mesa, Ca.
1996 – 1997
Master of Science in Computer Information Systems
Coleman College La
Mesa, Ca.
1995– 1996
Bachelor of Science in Computer Information Science
Coleman College
San Marcos, Ca.
1993 – 1994
Core Programming Language Computer Information Science
Additional Education: College of
the Desert, Mira Costa, And Universities: UCR, NYU, LMU Munich, Pre
- 1985
STUDIED TECHNICAL ADDENDUM:
Os/Environments:
Unix, Dos, Apple Macintosh,
G3, G4, Jaguar, Windows 3.1, Windows 95, Windows98, Windows ME, Windows 2000,
Microsoft NT, Windows XP, Vista all releases
Development Applications Studied:
Cobol, RPG/400, PL 1, PL/SQL, Fox Pro, Borland
C++, Visual Basic, VRML, HTML, Java.
Software:
Microsoft Office Professional, Access, Excel,
FrontPage 2003, PowerPoint, Publisher, Word, Microsoft Internet Explorer, Netscape
Communicator, Opera, Safari, Acrobat, Adobe, AutoCAD, Canvas, CorelDraw, Crimes,
Crystal Reports, Dreamwever, FileMaker, Goldmine, Heat, MugBook, PageMaker,
PhotoShop, PhotoStyler, Xmage,
References
Upon Request:
-
Education and life experience qualify me as a leader.
-
I have a professional appearance and advanced interpersonal communication
skills.
-
I am highly motivated to except challenging tasks presented to me; I have
very strong work ethics.
-
I am available as needed for training of staff, travel, and overtime as
needed.
Letter of Achievement:
Commendation of
Mr.
Edward O’Neill, MS
Captain Doug Stuart , Director Customer Support ImageWare Systems
Inc. June 11, 1999
Return
to Top of page
Author : Edward P. O'Neill, MS
Copyright © 2003 by Shatoewe SlowWalker. All rights reserved.
Revised:
10/24/07 19:36:45 -0700.