Mr. Edward O誰eill commenced employment with ImageWare Software, Inc.
(IWS) in August of 1998.  He has had considerable life and work experience;
however, was forced by circumstances beyond his control to embark on a new
career.  He chose computer technology and persevered through five years of
college, earning his Bachelors and Masters in Computer Science.   Mr. O誰eill
started with us with little more than his academic credentials and no remarkable
experience in the industry. 

Mr. O誰eill痴 extraordinary enthusiasm and work ethic were soon evident.  After
a very productive orientation he was assigned to repair and establish the Help
Desk management information system, brand name HEAT.  His predecessor had
not been able to bring the system on line after two months effort.  In short order,
he had the system up and running, the users trained.  A dramatic increase in
productivity was readily evident. 

In addition to management of HEAT, Mr. O誰eill was then assigned to manage
the Customer Service knowledge base.  Since its establishment by Mr. O誰eill
and through his effort to gather and edit this data, this knowledge base has grown
from zero to in excess of one hundred and twenty-four megabytes of reliably, useful information. 
He has also established procedures that ensures this knowledge base is kept
current both with respect to events and technological developments. 

It should be noted that Mr. O誰eill performed these feats with little in the way of
support as much of the time  no technical support was available from the makers
of HEAT.  When the next upgrade version (HEAT 5.0) was released and Mr.
O誰eill completed the course of instruction, it became apparent to him that IWS
could make far more use of the system, essentially  filling an existing void in
controlling all post-sales processes.  He carefully developed the system by
consulting all of the people and reviewing all of the processes involved.  We now
stand on the threshold of a excellent management information system when all
we thought we had was a help desk system.  This is Mr. O誰eill痴 doing. 

In addition to his accomplishments, I have grown to highly respect his mature
judgement and leadership skills.  I constantly rely upon him for advice in
personnel and organizational matters.  He is fully capable of more challenging
responsibilities.